Frequently Asked Questions
Everything you need to know about your Groomie Club experience.
How long does shipping typically take?
Standard shipping usually takes between 3 to 7 business days within the continental United States. International shipping times vary by location, typically arriving within 10 to 14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund or exchange, provided the item is in its original packaging.
Can I track my order after it has been placed?
Yes, once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products cruelty-free and sustainably sourced?
At Groomie Club, we are committed to ethical standards. All of our products are 100% cruelty-free and we prioritize working with suppliers who use sustainable manufacturing processes.
How can I change or cancel my order?
To ensure fast delivery, we process orders quickly. Please contact our support team within 1 hour of placing your order if you need to make any changes or cancellations.